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HOW WE USE YOUR INFORMATION…

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This privacy statement tells you what to expect when Nelson's Decorating collects your personal information. It applies to information we collect about:

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• Visitors to our website

• Complaints and feedback received

• Information required for commercial purposes for providing our services to our customers

• Information for marketing of Nelson's Decorating

• Job applicants and our current and former employees

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Nelson's Decorating respects your privacy. In general, you can visit

www.nelsons-decorating.co.uk on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your full name, home address, e-mail address and phone number for example. It is our intent to let you know before we collect personal information from you on the Internet.

If you choose to give us personal information through the Internet that we may need to correspond with you or process an order, it is our intent to let you know how we will use this information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

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Information collected by Nelson's Decorating is used internally by authorised Nelson's Decorating employees for three main purposes. First, we collect information to determine how to improve our site by seeing which areas, features and products are most popular. Second, we collect information in order to personalise the site for our customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past. Lastly, we keep track of the domains from which people visit us. We analyse this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties. We are committed to protecting your privacy. In addition to Nelson's Decorating’s company guidelines, your personal data is protected according to the applicable law in respective markets.

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VISITORS TO OUR WEBSITE

When someone visits our website, we use a web collection service, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, the contact form, used by yourself with consent, will be our only means of collecting your personal information. In turn, this will not be shared with anyone outside of our organisation, unless this is part of the service you have given consent for. We will make it clear when we collect personal information and will explain what we intend to do with it.

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USE OF COOKIES BY Nelson's Decorating

There are various technologies, including one called cookies, which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Nelson's Decorating Web site, to keep track of items you put into your shopping cart, to tell us whether you have visited Nelson's Decorating previously, and to help us determine whether you came to Nelson's Decorating from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

 

SUBMISSION OF YOUR INFORMATION

Submission of your information, requested, from our website is held on our secure platform. This is protected by all methods necessary. Only the required personnel have access to this information. Your information will only be used for the stated intended purpose and will not be shared outside of Nelson's Decorating without your express consent. Your consent to share your information will be sought at the time of you submitting your data.

 

PAYMENT

Payment can be made by credit card, direct debit invoice or as may otherwise be instructed at the website. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorised payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA and MasterCard. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

 

COMPLAINTS AND FEEDBACK

Should you wish to make a complaint our complaints process is available upon request. All information received during the course of a complaint is handled with the same level of security protection on need for privacy as any other information we collect.

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INFORMATION REQUIRED FOR COMMERCIAL PURPOSES FOR PROVIDING OUR SERVICES TO OUR CUSTOMERS

Nelson's Decorating use information provided by yourself to provide our services and products to our customers. This data is only used for its intended and stated purpose. This includes financial information for the production of invoices and receiving of payments for services provided.

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PROTECTING YOUR INFORMATION

In order to protect your information, we have in place the following methods of protection: -

• Monitored Firewall protection

• Malware protection on all platforms

• Encryption on data at rest and at point of use

• Ongoing backups

• Auditing for data integrity on an ongoing basis

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INFORMATION BACKUPS

Nelson's Decorating have a backup policy in place. We retain backups indefinitely. Upon receiving a request to remove data of a personal nature, this will be completed by removing all reference and data from the production environment.

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REQUESTS FOR YOUR INFORMATION

We will respond to requests for the information we hold on you within the required 30-day period. Initial requests will not be charged. However, should more than 2 requests be made within a 3-month period of time, subsequent requests will be charged at £10 per request.

All information will be provided in the format of a PDF document.

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MARKETING INFORMATION

Nelson's Decorating collect information from various sources for marketing purposes. This information can be from social media forums, industry forums to name but a few. We retain this information for a period of no more than 18 months, or the duration of the marketing campaign only.

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SHARING INFORMATION

Nelson's Decorating share information with the following external organisations for commercial purposes: -

• Accountant

• Mailshot Companies

• Couriers

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Information is shared with organisations IN USA, CANADA AND UK-EU.

The exception to this criteria is the sharing of information with UK authorities for investigatory purposes as per current legislation on finance and personnel.

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SUPPLIER INFORMATION

Nelson's Decorating are aware that sometime information with regards to suppliers is personal in nature. This information is protected to the full extent as any other information within our environment. This information is not shared unless express permission is granted by the individual.

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CHILDREN’S POLICY

Nelson's Decorating is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children 's online activities and interests. Nelson's Decorating does not knowingly collect information from children under the age of 13 and Nelson's Decorating does not target its websites to children under 13.

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JOB APPLICANTS AND OUR CURRENT AND FORMER EMPLOYEES

JOB APPLICANTS

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When Nelson's Decorating receive job applications we hold these in a secure manner. The application forms are deleted or, in the instance of hard copies, shredded after the selection period is completed. This information is not shared outside our organisation and is only shared internally with designated personnel. Where information of an applicant is to be retained for future use only the contact information will be retained. Consent from the applicant will be sought prior to the retention of any personal contact information.

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CURRENT EMPLOYEES

All personal information held by Nelson's Decorating on current employees is managed and maintained in a secure manner, the same as any other information we hold. All employees have the right to view the data we hold on them at any time. A formal request is required to be made for this information through their line manager.

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FORMER EMPLOYEES

All personal information held by Nelson's Decorating on former employees is managed and maintained in a secure manner, the same as any other information we hold. Should a former employee wish to view the data that we hold on them the steps for requesting information (detailed above) is followed. Information held on personnel is retained for a period no longer than 3 years after the cessation of employment, in line with current UK legislation. After this period of time all information on the former employee is deleted. If requested, a confirmation of this will be communicated to the person.

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REPORTING OF DATA BREACHES

Nelson's Decorating report all major data breaches, of data we have control and are responsible for, to the Information Commissioners Office, our customers and/or suppliers. All potential data breaches are fully investigated as per our Information Security Incident Policy.

When a data breach is detected, and the severity ascertained, this will be reported to the ICO within 72 hours.

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SECURITY AND PROTECTION

Nelson's Decorating take security of all information seriously, system is audited and verified on an annual basis.